دانلود کتاب Understanding Users: Designing Experience through Layers of Meaning

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Cover Half Title Title Page Copyright Page Contents Preface 1. Information as a Human Process Representation through the Ages How Do We Begin to Tell the Story? Tracing the Information Arc from Cave to Computer Three Key Themes for Understanding the Experience of Information Representation as Cognitive Extension Information as Imagination Information as Social Infrastructure So Where Are We Going? References 2. The Emergence of User-Centeredness We All Live in a Designed World The Turn to User-Centeredness Making Design Methodical So What Then Does It Mean to Engage in User-Centered Design? From Definition to Design Method So Can We Really Define User-Centered Design? References 3. Designing Our Information World: Craft or Science? What Are We Doing When We Design? The Limitations of Craft and the Emergence of Design The Separation of Design from Manufacture Understanding Design as an Intentional Act So What Is Design Really? The Challenge of Educating User-Centered Designers References 4. Humans and the Vertical Slice Seeing Some of the Picture, Some of the Time The Vertical Slice and the Social Sciences Carving up the Enquiry Space on Humans Carving in a Different Direction: Users as Multilayered Beings Thinking Vertically as a Design Requirement Getting There from Here References 5. The Physio-Tech Layer The User as Physical Being The Ergonomic User Beyond the Handheld The Physical Continuum References 6. The Cogito-Tech Layer Users as Cognitive Beings Extending the Moment: The Role of Working Memory Organizing the World: The Role of Long-Term Memory Cognition Over Time: The Power of Automation Limitations of the Perceptual and Cognitive View of Users References 7. The Socio-Tech Layer Users as Social Beings Thinking of Use as a Social Process The Socio-Technical Approach to User-Centered Design The Desire for Control The Desire for Enhancement Adoption of New Technology as a Social Process The Five Characteristics of Successful Designs Relative Advantage Compatibility Ease of Use Trialability Observability of Outcome The Five Types of Adopting Users So What? References 8. The Culturo-Tech Layer But What About the Digital World? Symbols and Sagas - The Stories We Tell About Ourselves Power Distance Individualism/Collectivism Femininity/Masculinity Uncertainty Avoidance Orientation: Long-Term Versus Short-Term Indulgence Versus Restraint So What Does Culture Mean for User Centeredness? References 9. Usability as a Design Value Standardizing Usability From Defining to Evaluating User-based Evaluation Methods Expert-based Methods Model-based Methods Comparing the Basic Evaluation Approaches The Limitations of Usability as a Design Value So Where Does This Leave Usability as a Value.? References 10. Acceptability as a Design Value So You Can Use It, but will You? Predicting Likely Acceptance or Adoption Linking Acceptability and Usability to Use So Where Does This Leave Us in Determining Acceptance? So How Can We Best Evaluate the User Experience? Alternative Measures of UX But Why Do We Continue to Ignore Time? References 11. Augmentation as the REAL Value The Path to Truly Humane Design What's Ahead Then for UX? Why Is This Necessary? Real Design: Respect Experience, Augment Life Broadening the Lens on Use Getting to Augmentation: A Multi-Layered Education Shifting Interface Boundaries Multi-Sensory Engagement Dynamic Design Implications References Index