دانلود کتاب What Is Six Sigma?

فهرست مطالب :

COPYRIGHT......Page 3
CONTENTS......Page 7
ACKNOWLEDGMENTS......Page 9
C H A P T E R 1 THE SIX SIGMA SUCCESS STORY......Page 11
WHAT EXACTLY IS SIX SIGMA?......Page 12
WHAT’S NEW ABOUT SIX SIGMA?......Page 13
SIX SIGMA AS A STATISTICAL MEASURE......Page 16
SIX SIGMA AS A GOAL......Page 19
SIX SIGMA AS A SYSTEM OF MANAGEMENT......Page 22
SUMMARY: SIX THEMES OF SIX SIGMA......Page 24
IMPLEMENTING SIX SIGMA: THREE BASIC ON-RAMPS......Page 27
NEW ROLES FOR MANAGERS AND EMPLOYEES......Page 31
DMAIC......Page 37
THE DMAIC TEAM LIFE CYCLE......Page 38
THE DMAIC PROBLEM-SOLVING MODEL......Page 40
SUMMARY......Page 51
COPING WITH THE CHANGE THAT SIX SIGMA BRINGS......Page 52
IMPROVING YOUR JOB SKILLS THROUGH SIX SIGMA......Page 58
SUMMARY......Page 60
TOOLS FOR GENERATING IDEAS AND ORGANIZING INFORMATION......Page 61
TOOLS FOR DATA GATHERING......Page 65
TOOLS FOR PROCESS AND DATA ANALYSIS......Page 68
TOOLS FOR STATISTICAL ANALYSIS......Page 73
TOOLS FOR IMPLEMENTATION AND PROCESS MANAGEMENT......Page 75
SUMMARY......Page 77
CASE 2: SIX SIGMA IN SPACE......Page 78
CASE 3: CANCEL THAT NEW PLANT......Page 79
CASE 4: GETTING PAID, ON TIME......Page 80
CASE 6: IMPROVING LOAN QUALITY......Page 81
SUMMARY......Page 82
THE CHALLENGE TO LEADERS AT ALL LEVELS......Page 84
THE POTENTIAL BENEFITS TO LEADERS AT ALL LEVELS......Page 85
MEETING THE CHALLENGES TO ACHIEVE THE BENEFITS......Page 86
SUPPORTING IMPROVEMENT OF SIX SIGMA......Page 90
NINE THINGS YOU SHOULD DO......Page 91
FIVE SKILLS TO DEVELOP......Page 94
FINAL NOTE......Page 96
APPENDIX......Page 97