دانلود کتاب Working with Involuntary Clients: A Guide to Practice

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Cover
Half Title
Title
Copyright
Contents
Acknowledgements
1 Introduction
Who are involuntary clients?
The dual role of workers with involuntary clients
Direct practice
Sources of knowledge in work with involuntary clients
Evidence-based practice
The purpose of this book
The structure of the book
2 What works and what doesn’t?
Approaches that work
An integrated approach
Approaches that sometimes work
Approaches that don’t work
An evidence-based practice model
Research evidence, theory and other practice models
Summary
3 Role clarification
Dual role: Social control and helping
What is negotiable and what is not?
Confidentiality
Case manager, case planner or problem-solver?
The client’s expectations
Helping the client to understand the nature of the professional relationship
Organisational expectations
Theoretical approach to the work
Summary
4 Promoting pro-social outcomes
1. Identify pro-social comments and behaviours
2. Reward pro-social comments and behaviours
3. Modelling pro-social behaviours
4. Challenging undesirable behaviours
Advantages of the pro-social approach
Criticisms of pro-social modelling and reinforcement
Summary
5 Problem-solving
Steps in the problem-solving process
Written agreements
Problem-solving, risk assessment and case planning
Criticisms of problem-solving
Summary
6 The worker-client relationship
Empathy
Touching
Culturally sensitive
Optimism
Humour
Self-disclosure
Worker safety and client violence
Summary
7 Working with families
When is it appropriate to work with family groups?
Collaborative Family Work
Collaborative Family Work research
A home-based model
The Collaborative Family Work process
A flexible approach
Pro-social modelling
The worker–client relationship
Single session family work
Summary
8 Evaluation
Single case study evaluation
Case analysis
Analysing interviews
Coaching
Conclusion
Appendix: Principles of effective practice
1. Role clarification
2. Pro-social modelling and reinforcement
3. Problem-solving
4. Relationship
References
Index