دانلود کتاب Zero Outage: Putting ICT Quality First in the Digital Era

فهرست مطالب :

Front Matter....Pages I-XVII
Introduction – Zero Outage as a Guiding Principle for IT....Pages 1-3
Different Perspectives on Quality....Pages 5-12
ISO, ITIL & Co. – A Baseline and Orientation How-To....Pages 13-22
Focus on Quality – Trends and the Realities of Business....Pages 23-26
Building a Solid Foundation: The Four Cornerstones of Quality Management....Pages 27-31
Quality in the Organization: From Individual Functions to a Zero Outage Organization....Pages 33-36
Operational Quality: Zero Outage Ensures Reliability and Sustainability....Pages 37-64
The Zero Outage Quality Roadmap: Ensuring Quality Step by Step....Pages 65-71
Quality in Projects: Achieving Success through Standards and Transparency....Pages 73-91
From Customer Perception to Customer Satisfaction....Pages 93-107
The Challenge of Statutory Regulations....Pages 109-113
Ensuring Maximum Security....Pages 115-119
Business Continuity Management: Managing Crises Successfully....Pages 121-124
Partner and Supplier Management: Achieving Success Together....Pages 125-129
Initiating and Growing a Zero Outage Culture....Pages 131-148
Back Matter....Pages 149-174